How long does a warranty or repair period take?

The duration of a repair depends on various factors, including the duration of shipment to China or availability of spare parts in Germany with our repair partner.

Repair in Germany: This is possible if the spare parts are quickly available. Once you place a warranty or repair request, send the device to our repair partner and it should be back to you within a week. In the case of a warranty, we will assume the full costs, in the case of a repair order outside the warranty, you will save 20% with our repair partner.

Repair in China: Should the fault not be repairable in Germany, the device must be taken to China. Do not worry, we will take shipment to China and back again. In the warranty period the repair is completely free of charge for you, for repairs outside the warranty period, we’ll charge a small fee. Usually, a repair in China takes 3-6 weeks, but don’t worry, you do not have to completely dispense with a smartphone. We offer each customer the opportunity to send a loan unit for the period of repair. This service is free of charge.